Zenlle— Privacy Policy (Customers)
Welcome to the Zenelle App
Welcome to the Zenelle App. We are committed to protecting the privacy of our customers and maintaining the confidentiality of their personal data. This policy explains how we collect, use, and protect information when you use the app.
1. Information Collection
We may collect the following information when you register or use the app:
- Full name.
- Mobile number.
- Email address.
- Date of birth, if applicable.
- Location data when requesting a service at the customer’s location.
- Booking and order history.
- Payment information required to complete transactions, without storing sensitive bank card details.
2. Use of Information
Personal data is used for the following purposes:
- Creating and managing the customer’s account.
- Booking appointments and confirming requests.
- Processing electronic payments.
- Sending notifications related to bookings, services, and offers.
- Improving service quality and the user experience.
- Providing technical support and customer service.
- Complying with legal and regulatory requirements.
3. Information Sharing
Zenelle maintains the confidentiality of customer data and does not sell or rent it to any third party. However, certain information may be shared in the following cases:
- With the service provider to fulfill the booking.
- With payment service providers to process financial transactions.
- With government or regulatory authorities when required by applicable laws and regulations.
- After obtaining the customer’s consent when necessary.
4. Data Protection
We implement appropriate security and technical measures to protect personal data from unauthorized access, use, modification, disclosure, or loss, while continuously updating our security measures.
5. Cookies
The app may use cookies or similar technologies to improve performance, personalize the user experience, and analyze the services provided.
6. Notifications
The app may send notifications related to bookings, appointment confirmations, service updates, and promotional offers. Customers can manage notification settings through the app or device settings.
7. Data Retention
Personal data is retained as long as the account remains active or for the period required by applicable laws and regulations. Once the data is no longer needed, it will be securely deleted or anonymized.
8. Customer Rights
Customers have the right to:
- Access their personal data.
- Modify or update their data.
- Request account deletion in accordance with applicable laws and regulations.
- Request correction of inaccurate data.
- Object to certain data processing activities where permitted by applicable law.
9. Customer Responsibilities
Customers are responsible for keeping their login credentials confidential and must not share them with anyone. Customers must also promptly notify the app administration if they suspect any unauthorized use of their account.
10. Privacy Policy Updates
The Zenelle App administration has the right to modify or update this Privacy Policy at any time. The updated version will be published within the app, and continued use of the app after the update constitutes acceptance of the new policy.
11. Contact Us
If you have any questions or comments regarding this Privacy Policy or how your personal data is processed, you can contact the support team through the communication channels available within the Zenelle App. We will make every effort to respond to all inquiries as soon as possible.